Credit Score

American Express Platinum Concierge: What you need to know

Astarot / Getty Images / iStockphoto

The American Express Platinum is one of the most advanced cards available. It comes with an annual fee of $695, which gives many interested people pause before applying.

You’d think you’d have to travel or spend a lot to justify the expensive annual fee. The good news is that you’ll get plenty of perks and perks that offset the annual fee, including free airport lounge access and spending credits for a variety of companies and categories, such as Uber, TSA PreCheck, CLEAR, digital streaming subscriptions and more.

One of the less discussed privileges when you go Platinum is the American Express Platinum Concierge Service. Here’s how it works.

What is a Concierge?

A concierge is a person or company that can work on your behalf to get you tickets or a reservation or help you with logistics, planning and more. The right concierge may have privileged connections and special expertise, providing exclusive access to places and events that the average person may not know about. Working with a concierge can save you time, help you with critical details in an emergency, and give you one-stop access for a VIP experience.

What can an American Express Platinum Concierge do for you?

According to American Express, a concierge can accommodate reasonable requests such as:

  • Make dining reservations or other types of reservations such as golf, salon or spa
  • Buy available tickets on your behalf for events such as concerts and theater, opera or other performances
  • General travel-related requests, such as requesting route recommendations for a city you are visiting
  • Purchase requests such as ordering a gift or sending flowers

Why should I ask an American Express Concierge for help?

There are times when you may be too busy to wait to buy tickets or you can’t get a reservation at a trendy and sought-after restaurant. Leave it to the experts. American Express Concierges regularly work with customers to help them with difficult or time-consuming tasks. They are adept at getting you the table you are looking for or making sure someone you love receives the perfect flowers for the occasion.

It’s important to realize that while an American Express Concierge can help you, there’s no guarantee they’ll be able to get you the opening night tickets you’re looking for for a new Broadway musical or a Saturday night reservation. at the best restaurant in town. To get the best odds, contact the concierge as soon as possible.

How do I speak to an American Express Concierge?

American Express Platinum Concierge Service is available 24/7. If you would like to speak to an American Express Concierge, call the number on the back of your Platinum Card and choose prompt #2 for a Concierge. You can also request a concierge when prompted for a voice command.

If you don’t have your card handy, the American Express Platinum Concierge phone number is 800-801-6564 from the United States. If you are calling from abroad, you can call collect at 1-954-503-8868.

Do you have to pay for American Express concierge service?

If you are a Platinum cardholder, you do not have to pay for American Express Platinum Concierge Service. It is included in your membership. However, you will have to pay for anything you buy, order, or authorize the Concierge to obtain for you.

What exclusive experiences can an American Express Concierge provide?

If you need inspiration for new cultural and entertainment events, the Platinum Concierge may have availability for:

Global Restaurant Access Events

American Express offers Global Dining Access events that go beyond the ordinary dinner reservation. The concierge can make suggestions for the hottest restaurants as well as unique events such as meet-and-greets with some of your favorite chefs, kitchen tours, custom menus designed just for you, or complimentary drinks when booked through an American Express. partner restaurant.

Invitation-only events

American Express participates with partners in special events to guarantee cardholders privileged access. Events can include cocktail parties, private galas, fashion shows, sporting events and more. Some of the more recent invite-only events include tickets to the entire Formula 1 racing season around the world, Wimbledon VIP Center Court packages and the Beach Polo World Cup in Miami Beach.

Exclusive access to lifestyle events

An American Express Concierge may be able to get you tickets to hard-to-book events like the PGA Tour, Super Bowl, or Coachella. All you have to do is make the call and let the concierge take care of the rest of the details.

When should you call a concierge rather than an American Express travel agent?

Although concierge and travel services are both operated by American Express, they are completely different entities. If you need assistance with a trip such as a hotel, cruise, car rental or flight, contact American Express Travel.

If you need help with a non-travel reservation, like getting a restaurant reservation, buying a hard-to-get item, or requesting a travel guide for a place you’re visiting, an American Express Platinum Concierge is the best option.

Is it difficult to get approved for American Express Platinum?

Getting approved for an American Express Platinum card isn’t as easy as other cards, but you have a good chance of being approved with a very good to excellent credit score and an above-average income.

You may be able to get an idea of ​​whether you would be pre-approved by browsing the American Express page for pre-qualified offers. You will need to enter some personal information such as your home address, the last four digits of your social security number, and your annual income. You will receive offers in seconds without impacting your credit score.

American Express Platinum Concierge Service Takeout

Having access to an American Express Platinum Concierge is like having a personal assistant to take care of your social and entertainment needs. The service is unique; few cards offer concierge services. An American Express Concierge can find the perfect gift for someone, send flowers, or secure you a reservation for a unique restaurant or experience. And best of all, there’s no charge to work with a concierge – it’s included in your annual American Express Platinum membership.

Information is accurate as of May 22, 2022.

Editorial Note: This content is not provided by American Express. Any opinions, analyses, criticisms, evaluations or recommendations expressed in this article are those of the author alone and have not been reviewed, endorsed or otherwise endorsed by American Express.

About the Author

Cynthia Paez Bowman is a personal finance writer with a degree in international business and journalism from American University. In addition to writing about personal finance, she writes about real estate, interior design, and architecture. His work has been featured in MSN, Brex, Freshome, MyMove, Emirates Open Skies magazine and more.