OnPath FCU Continues Operation During Hurricane Ida

HARAHAN – From OnPath Federal Credit Union:

After hitting southeast Louisiana with strong winds and heavy rain, Hurricane Ida left many residents without electricity and access to essential services for more than 50 hours. Approximately 118,000 households are still in the dark as the state works to restore power.

As the entire community continues to recover from the damage caused by Hurricane Ida, and as thousands prepare for another rain and potential flooding by tropical storm Nicholas, OnPath Federal Credit Union remains operational and ready to help. the members and the community.

“What I’m really proud of about how OnPath FCU responded to Hurricane Ida was never a second, nothing, where we went somehow,” said Jared Freeman, president and CEO of OnPath FCU. “Reporting shows that someone made an ATM withdrawal in the middle of the storm because of our generator power here at this facility. So, I am proud that through our preparations, the security of our networks, and the structure we have, our more than 64,000 members money is neither safer nor easier to access. ”

OnPath FCU temporarily relocated its call center to Houston and relocated 66 people to remote work, ensuring all communications with members and employees were not interrupted despite power outages in southeastern Louisiana. On the Monday following Ida, the call center answered more than 600 member calls when many local systems were absent.

In addition, OnPath FCU has been funding more than $ 1.5 Million emergency loans since Aug. 30 to its members and continues to assist its service areas at community events including givingaways in Lafourche parish, home of the Thibodaux branch.

All mobile banking and online transactions remained functional to help members access their financial services.

“It’s our burden of responsibility that’s here for our members,” Freeman said. “We wear it like a badge of honor that people have chosen us and have done for the past 60 years. In any situation, it’s important for our team to work hard to make sure our members don’t feel like we’re neglecting them.”

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